Privacy, in plain language.

We keep only what's needed. We don't sell data. Guests stay anonymous unless they choose to leave a contact.

1. 01

   Who is responsible

   Guestics is run by TOMOS Prosta Spółka Akcyjna, Świerklaniec, Poland (EU). For anything about privacy, write to the contact at the end.

   For guest feedback, the hotel decides what it collects and why; Guestics processes it on the hotel's behalf. A data processing agreement is available on request.

2. 02

   If you are a hotel: what we store

   • Your email and name from Google, so you can sign in.
   • Your hotel details: name, logo, review links, alert email, survey address and language.
   • The responses your guests leave, and the internal notes you add.
3. 03

   If you are a guest: what we store

   • Your rating, your comment and the time.
   • Your room number, only if you enter it.
   • Your email or phone, only if you choose to leave it so the hotel can contact you.

   You don't need an account and we don't ask for your name. Only the hotel sees your response. We never publish it.

4. 04

   What we use data for

   To show each hotel its responses, send it alerts by email and let it reply. Nothing else. We don't sell data, don't send advertising and don't share it beyond the services below.

   Legal basis: for hotels, providing the service they signed up for (Art. 6(1)(b) GDPR). For guests, the hotel's legitimate interest in improving its service (Art. 6(1)(f)); a contact is only stored with your consent (Art. 6(1)(a)).

5. 05

   Services we use

   • Supabase: stores the database and logos, in the EU (Frankfurt).
   • Vercel: hosts the website; our functions run in Frankfurt.
   • Resend: sends the alert emails to hotels.
   • Google: sign-in for hotels, and Google Analytics on this website only if you accept it.

   Some of these companies are based in the USA. Transfers happen with the safeguards the GDPR requires.

6. 06

   Cookies

   The guest survey uses no cookies. The hotel panel uses one technical cookie to keep you signed in. This website uses Google Analytics only if you accept it in the cookie notice; you can change your choice at any time under "Cookie settings" at the bottom of the page.

7. 07

   How long

   As long as the hotel has an account. A hotel can delete any response at any time. If a hotel closes its account, we delete everything within 30 days.

8. 08

   Your rights

   You can ask to see, correct, delete or take your data, object to its use, or withdraw consent. Guests can ask the hotel directly or write to us and we'll pass it on. If you're not satisfied, you can complain to a data protection authority, for example UODO in Poland (uodo.gov.pl) or the one in your country.

9. 09

   Changes

   If this policy changes, it is updated here, with the date at the top.

10. 10

    Contact

    TOMOS Prosta Spółka Akcyjna · Świerklaniec, Polska
    info@guestics.com